IMPORTANT INFORMATION:

EMERGENCY TELEPHONE  HELPLINE

Aberdeen City Council has today (Tuesday 24 March) launched a free emergency telephone helpline to prioritise support to its most vulnerable and at-risk customers during the coronavirus outbreak.

The telephone number 0800 0304 713 will be staffed from 8am-6pm Monday to Friday from Tuesday 24 March until further notice.   The emergency number is for those hit hardest by the coronavirus outbreak and unable to obtain help from their existing support networks, in these unprecedented times.

Members of the emergency helpline team are ready to provide welfare and financial advice and support, including what to do if you are struggling to get food or pay bills.

Similar advice and information are also available on issues such as housing, health, food, heating, finance and schools on the Coronavirus (COVID-19) page of the Council’s website, which is being regularly updated.

FREE SCHOOL MEALS

If your child is in receipt of free school meals then these can be collected daily from Lochside Academy at 12pm midday.  Please contact us if you are unable to access this due to self isolation.

If you have not already done so the form to access free school meals during the period of school closure is linked below.

Free School Meals During School Closure – https://glo.li/accfsm

CONTACT DETAILS

We know that this is a very difficult time for some families and we are all in uncharted territory regarding working and teaching from home.  If you require support with anything please, contact the school or access one of the relevant support services below.  We are aware that there have been some difficulties with some websites due to national overload.  Initially contact the child’s teacher using the SEESAW app for support or contact the school using:

charleston@aberdeencity.gov.uk

and the message will be forwarded to the relevant teacher.

Virtual School Helpline – 01224 523322

The virtual school helpline is for any urgent school related business if you are unable to contact us directly but please try the school email in the first instance.

Please do not contact this number for difficulties with SEESAW or other learning apps.

Children First are providing a confidential helpline for parents or anyone feeling like they need some extra support.

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